Celebrations for Ottery nursing home rated “good” by CQC inspectors

A care home in Ottery St Mary celebrates being awarded a ‘Good’ rating by the regulator Care Quality Commission (CQC).

CQC inspectors found King’s Manor Care Home in Pavey Run to provide safe, effective, caring, responsive and well-directed care, with a “Good” rating in all five inspection areas.

The director of the care home said she was “proud” of the team of “caring and committed” staff, who worked tirelessly during the Covid-19 pandemic.

Nursing Home Director Marita Westaway said: “I am delighted with this overwhelmingly positive CQC report which rightly underlines the quality of care we provide, the positive relationships we have established and the kindness and commitment. of our staff.

“The culture embedded here is centered around treating everyone with respect and supporting their independence, individuality and choices – and that really shines through in this report.

“I am so proud of our fantastic team – we passed this inspection with flying colors despite all the challenges the industry has faced over the past almost two years. “

The CQC carried out an unannounced inspection of the 66-bed care home in September of this year.

As part of the process, the inspectors interviewed 12 staff, including a head nurse, senior caregivers, housekeeping and reception staff, a cook, as well as management, residents and their staff. families.

During the visit, the home’s records, records and care plans were reviewed.

The nursing home said it was “happy” that inspectors noted the home’s staff training policy and recruiting practices “robust.”

Director Marita Westaway said: “We will not rest on our laurels and will continue to work hard and find areas for improvement, because we believe that nothing less than the best care is good enough for people living with it. us here at King’s Manor. . “


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