Patient Care Manager – Sault Ste. News Mary

The Sault Area Hospital (SAH) is looking for a highly motivated individual who can lead multidisciplinary healthcare teams in a complex and changing environment. Reporting to the Director of Mental Health and Addictions – the Manager will be responsible for collaborating with HSA leadership and community partners while overseeing the day-to-day operations and business components of mental health and addictions services at Sault Area Hospital, including: developing and monitoring annual budgets and effectively managing human and material resources to enable the delivery of quality person-centred care.

The manager will promote a healthy work environment in accordance with occupational health and safety and human resources standards and best practices, as well as implementing and monitoring the annual operating plan for assigned services.

1. Ensure program services are staffed appropriately, in accordance with collective agreements, to meet client care needs and manage any staffing issues that may arise.
2. Collaborate with managers of other departments to ensure that necessary equipment and materials are available for staff to perform their duties and that equipment is in good working order.
3. Maintain knowledge of best practices and benchmarks for patient care and/or service delivery, and implement appropriate improvements/changes.
4. Communicate regularly with internal and external clients (if applicable) to assess the level of satisfaction with the services provided and implement the necessary corrective measures within the limits of available resources.
5. Communicate regularly with other leaders to improve services and reduce expenses.
6. Function as a professional role model demonstrating good interpersonal skills and a commitment to self-growth and development.
7. Actively pursue methods/strategies to continually improve workflow efficiency, service quality, patient satisfaction and staff/patient safety.
8. Ensure patient safety strategies are followed.
9. Ensure implementation of decisions within own team.
10. Manage staff performance, including providing feedback and coaching, corrective action or administering discipline as required. Preparation/delivery of employee performance reviews, hiring/firing of staff.
11. Conduct staff leadership rounds, providing feedback as needed.
12. Promote a healthy work environment in accordance with occupational health and safety and human resources standards.
13. Responsible for the completion of all items covered in the standard work of the Sault Area Hospital Chief.
14. Ensure that all work meets established quality standards (eg data entry).
15. Support the positive image of SAH publicly and internally (in accordance with performance standards).
16. Assist in the development of communications strategies/plans/messages as required.
17. Perform other duties as may be assigned.

1. Bachelor’s degree and/or professional certification in a healthcare related field.
2. Current enrollment in a professional college and/or current certification/licensing with an appropriate regulatory body in good standing or equivalent related experience

1. Ability to work effectively and efficiently as a member of a team in a unionized environment, including providing clinical guidance and supervision to staff.
2. Ability to maintain successful working relationships within interdisciplinary teams and with partners to achieve positive results.
3. Experience coordinating and administering an interdisciplinary team environment including inpatient, outpatient and community care.
4. Knowledge of relevant legislation and evidence-based treatment modalities.
5. Ability to work independently, be creative, take initiative and manage own time to complete job duties.
6. Demonstrates initiative and can set personal goals and take responsibility for achieving them within a set time frame.
7. Knowledge of process analysis and improvement techniques and continuous improvement and quality control models.
8. Proven leadership skills including: people relations, communication, program development and change management and business acumen.
9. Experience with process improvement and/or continuous quality improvement methodology.
10. Demonstrated ability to facilitate change.
11. Proven judgment, decision-making, problem-solving and analytical skills.
12. Strong organizational, time management and leadership skills.
13. Ability to handle numerous requests in a professional and competent manner.
14. Ability to prioritize tasks for self and others.
15. Demonstrated behavior consistent with the hospital’s mission statement and core values.

To apply for this exciting opportunity, please submit a cover letter and CV outlining how your knowledge, experience and personal qualities match the requirements. Only candidates moving through the testing/interview stages will be contacted.
Note: Due to the changing nature of the job and the work to be performed, other responsibilities and duties may be assigned and qualifications may be adjusted from time to time.

SAH is a respectful, caring and inclusive employer. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for applicants. Accommodation requests can be made at any stage of the recruitment process, provided the candidate has met the requirements of the vacancy. Applicants should make their requirements known to the Human Resources department when contacted. All inquiries are treated confidentially.
All new employees must be fully vaccinated against COVID 19 before their start date. For clarity, fully vaccinated means that 14 days have passed after the end of your vaccination series (i.e. two full doses). The hospital occupational health team will require proof of full vaccination prior to the employee’s start date. If not fully vaccinated, the hospital occupational health team can assist successful applicants with making appointments necessary to be fully vaccinated, but any start date may be postponed to the due date. which a successful candidate becomes fully vaccinated. The Hospital’s requirement that successful applicants be fully immunized is subject to any duty to accommodate it may have under the Human Rights Code. Employees will also be required to obtain boosters or other vaccines related to COVID-19, if deemed necessary by the hospital, and failure to do so will be considered willful misconduct and/or disobedience and will result in termination of the employee’s employment without notice or compensation in lieu thereof.