Residents call this North Staffordshire care home a ‘five star hotel’

A Leek care home was given a perfect 10 rating by residents’ families. Opened in April 2021, Hen Cloud House is a 66-bed care home based in Buxton Road.

Building on its success, the retirement home now offers several job opportunities. Combining luxurious surroundings with the highest standards of care, Hen Cloud House recently received a perfect 10 out of 10 rating from, the UK’s number one care home rating website. The score, consisting of a series of notices from family members of residents.

One review said: ‘Staff rolled out the red carpet and provided a welcome pack on arrival. The whole looks like a 5 star hotel. All the staff are exceptionally friendly and invested in helping my dad. We can visit at any time and are always welcome. Nothing is too much trouble – I wish I could move in!

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Hen Cloud House is one of 12 Borough Care houses located in Stockport and Staffordshire. For nearly 30 years, Borough Care has aimed to encourage and support its residents to live their best lives, regardless of age, health condition or ability. As a not-for-profit organization, Borough Care reinvests any excess money into the services it provides, to serve the best interests of its residents, their families and its staff.

The opening event in 2021 was supported by Mayor of Leek Town, Lyn Swindlehurst, who did the honors of cutting the ribbon, before delivering a speech. Popular town crier Bill Lomas was also in attendance, along with local councilors Charlotte Atkins and Ben Emery.

Hen Cloud House is currently recruiting new members to join its team, with the coveted role of Care Home Business Manager up for grabs. Borough Care is looking for an experienced individual to continue to lead Hen Cloud House with excellence, the role offering a competitive salary plus a bonus system.

Borough Care also offers the exciting role of Active Lifestyle Facilitator (ALF). ALFs are like social butterflies and event managers rolled into one. They get to know each resident to ensure that residents have a pleasant time every day. Hen Cloud House also provides opportunities for caregivers, whether they wish to work day or night shifts.

A spokesperson said: ‘The care sector may be widely known to be underpaid and undervalued with the ongoing pandemic further highlighting the industry’s importance in society, but Borough Care is leading the way. way to change that for the better.

“In April 2021, the organization became the largest residential care provider in the nation to receive Real Living Wage accreditation. Providing the actual living wage means that Borough Care pays its staff far more than the industry average hourly wage for social workers.

Borough Care CEO Dr Mark Ward said: “To receive a perfect 10 out of 10 rating from is a testament to the dedication of the team at Hen Cloud House, and something we can all be proud of. .

“Borough Care is a great organization to work for, with clear career progression, fair pay and a range of benefits. We really look forward to hearing from candidates from Leek and surrounding areas who share our passion for helping residents live in color.

To find out more about Hen Cloud House, visit

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